FAQ

Where do you ship?

We ship to Canada, the UK, and the US (excluding Alaska, Guam, Hawaii, Puerto Rico, and the U.S. Virgin Islands).

What are your delivery time estimates?

Generally 2-3 weeks, but up to 25 days, depending on which items you have purchased and where you are located. Some products include a delivery time estimate, so be sure to check the product descriptions to get a better idea of how long a particular product may take to arrive. You can also visit our Shipping Policy page for full details on shipping costs and delivery times. 

Do you accept returns and exchanges?

We want our customers to be happy, and we strive to get your order perfect the first time. But just in case we don't, refunds and exchanges are in accordance with our Refund Policy. As our products are custom printed, we offer store credit unless there is a defect that is obviously a manufacturing error. Reach out to us if you have any issues with your order and we will work to get the situation resolved as best as we can! For all other products we offer refunds within 15 days of delivery, and in accordance with our Return Policy. 

How long is the processing time before my order is shipped?

7-8 days. You will receive an email as soon as your order is shipped! And we will keep you posted with any updates as needed. 

Can I cancel my order? 

Yes! You can cancel or change your order within 6 hours of purchase. This time frame is tight because our orders generally go into production straight away, so we can get your products to you as fast as possible! Please note, if you make a purchase after 11pm PST, we cannot guarantee that your cancellation request will be received in time.  

What type of payments do you accept?

We accept all major debit cards, credit cards, Paypal, Google Pay, and Apple Pay. If you are having any issue's with your payment, please reach out to us at support@astoreonjupiter.com. 

Can I apply a discount after my order is placed?

We cannot accept discounts after an order has been purchased. Please be sure to apply any discounts to your purchase before checkout. You will have the option to do this as you go through the checkout process. 

Custom Duties, Fees, and Other Costs 

Depending on where you live, you may incur extra fees when importing certain products into your country. We try to mark our items with the lowest possible costs for customs, so you don't have to pay more when you receive them. But sometimes it happens. These fees are not included in our costs, and it is the responsibility of the buyer to understand what fees they may be charged. Our products are manufactured in Canada and China. For item specific inquiries you can email us at support@astoreonjupiter.com and we will try to provide you will information relevant to your country, or point you in the right direction. 

Will I get a tracking number?

Absolutely! All products purchased will receive a tracking number. Sometimes you might receive an update to your order with the tracking number on the same day you purchased it, other times it may take 3-5 days before the tracking number gets to you. But you will always receive notifications on the progress of your order. 

We care about our customers and we want to provide you with the best shopping experience possible. If you cannot find the answer to your question above, or you have any issues, you can reach out to us at support@astoreonjupiter.com.